McAfee QUICKCLEAN 3.0 User's Guide download pdf (Page 11)

Product Guide 11

Installing McAfee QuickClean

Troubleshooting installation problems

A failed installation can cause software problems that are difficult to track

down. The major causes of installation failure are:

n Attempting to install while other software is running.

n Temporary files that conflict with the installation.

n Hard drive errors.

Follow the procedure outlined below to minimize the affect that these

common conditions may have on your installation.

Step 1: Close other software

Disable all software running in the background:

1 Hold down the Ctrl and Alt keys on your keyboard, and then press the

Delete key once. The Close Program dialog box appears.

2 Click End Task for every item on the list except Explorer.

3 Repeat steps 2 and 3 until you’ve closed everything except Explorer.

4 When you see only Explorer in the Close Program dialog box, click

Cancel.

Step 2: Remove temporary files

Delete the contents of the Windows Temp folder:

1 Double-click the My Computer icon on your desktop. The My Computer

window opens. Double-click the C: drive. You are now viewing the

contents of your hard drive.

2 Double-click the Windows folder.

3 In the Windows folder, double-click the Temp folder.

4 In the menu, click Edit, then click Select All. All of the items in your

Temp folder are highlighted.

5 Press the Delete key on your keyboard to delete the files. If Windows

asks about deleting files, click Yes.

6 In the Windows taskbar, click Start, then click Shut Down.

7 Click Restart the computer, then click Yes in the Shut Down Windows

dialog box to restart your PC.

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McAfee QUICKCLEAN 3.0 User's Guide Page 11