McAfee ENDPOINT ENCRYPTION ENTERPRISE - BEST PRACTICES GUIDE Specifications download pdf (Page 22)

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DumpMachineDescription

IfobjectsseemtohangtheManagerwhenopened,thenattempttodumpthemachinedescriptiontofind

whichobjectsareactuallycorrupted.

UsetheDumpMachineDesccommand:

SBADMCL‐Command:DumpMachineDesc‐Adminuser:Admini‐Adminpwd:mypassword‐Group:”EndPoint

EncryptionMachines”‐Database:"Customerdatabase"‐File:c:\temp\DuMaDesc.txt>>DumpMaDesc.log

Thelogwillshowwhichsystemsareactuallynotresponding.

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ThebrokenobjectsintheDu

mpMaDesc.logcanbedeletedfromthedatabase.Ifthenormaldeletiondoesn’t

work,useWindowsExplorertobrowsetotheactuallocationinthedatabaseanddeletethephysicalfolder.

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Inextremesituationsiftheobjectwasessential(veryimportantencryptedendpointclientforexample)itmay

bepossibletorestoretheobj

ectmanuallyfromaknownworkingbackup.Giventhisisnot“normal”

procedure‐werecommendyouengageMcAfeeProfessionalservicesortakeguidancefromaMcAfee

EndpointEncryptionsupportengineer.Thisprocessmusttobedonepergroupandcanthereforebe

performedduringdaytimeifth

egroupsaresmall.

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McAfee ENDPOINT ENCRYPTION ENTERPRISE - BEST PRACTICES GUIDE Specifications Page 22