McAfee VIRUSSCAN 8.7I User's Guide download pdf (Page 57)

If the scanner detects something that you think it should not detect, you can also submit a

sample of it to Avert Labs through WebImmune. Avert analyzes it and considers excluding it

from the DAT file.

You can submit a sample to Avert Labs through WebImmune by directly accessing the web

site, via email, or via standard mail.

WebImmune

From the VirusScan Console, select Help | Submit a Sample to access the website.

The website is located at: https://www.webimmune.net/default.asp.

1 Log on to your free account, or create one.

2 Upload files directly to the Avert Labs automated systems for review. Items are escalated

to the Avert Labs analysts if additional research is required.

Send emails directly to the Avert Labs automated systems for review. Items are escalated to

the Avert Labs analysts if additional research is required.

The global email address is virus_r[email protected].

NOTE: Get additional regional addresses from the WebImmune website.

Standard Mail

Get the address from the WebImmune website.

NOTE: This is the least preferred method and causes the longest turnaround time for review

of your sample.

Accessing the Avert Labs Threat Library

To access the Avert Labs Threat Library from the VirusScan Console, select McAfee Avert

Labs Threat Library from the Help menu.

Troubleshooting

This section contains troubleshooting information for the VirusScan Enterprise product.

Repairing the product installation

Use the VirusScan Enterprise repair installation utility to restore the program's default installation

settings and/or reinstall all of the program files.

To access the Repair Installation utility, from the VirusScan Console, select Help | Repair

Installation.

NOTE: This feature is not available from the ePolicy Orchestrator console.

Supplemental Information

Accessing the Avert Labs Threat Library

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McAfee VIRUSSCAN 8.7I User's Guide Page 57