McAfee VIRUSSCAN 8.7I User's Guide download pdf (Page 59)

VirusScan Enterprise assign the same file name for every on-demand scan cookie detection

when other programs assign an individual or incremental file name to each cookie detection?

Answer: VirusScan Enterprise assigns the same file name to each cookie detection because

of the way the on-demand scanner detects and takes action on cookies. This behavior applies

only to cookies detected by on-demand scans. A cookie file might contain many cookies.

The scan engine treats a cookie file as an archive and assigns a value as an offset from the

beginning of the file (starting with zero). Because the scanner uses the scan engine to detect

and take action on each detected cookie before it proceeds with the scan, the value starts

at zero for each detection. The result is that every detection is assigned a 00000000.ie file

name. Other products detect all cookies, assign each one an individual or incremental file

name, then take action on each detection.

General

• Question: The VirusScan Enterprise icon in my system tray appears to be disabled.

Answer: If there is a red circle and line covering the VirusScan Enterprise icon, that indicates

that the on-access scanner is disabled. Here are the most common causes and solutions. If

none of these solves your problem, contact Technical Support.

1 Make sure that the on-access scanner is enabled. Right-click the VirusScan Enterprise

icon in the system tray. If the on-access scanner is disabled, click Enable On-Access

Scan.

2 Make sure that the McShield service is running.

• Start the service manually from the Services Control Panel.

• Select Start | Run, then type Net Start McShield.

• Set the service to start automatically from the Services Control Panel.

• Question: I get an error saying that I cannot download

CATALOG.Z

Answer: This error can be caused by many things. Here are some suggestions to help

determine the source of the problem:

• If you are using the McAfee default download site for updates, determine if you can

download the

CATALOG.Z

file from a web browser. Try downloading the file from this

website: http://update.nai.com/Products/CommonUpdater/catalog.z.

• If you can't download the file, but you can see it (in other words, your browser does not

allow you to download it), you have a proxy issue and need to talk to your network

administrator.

• If you can download the file, VirusScan Enterprise should be able to download it as well.

Contact technical support for assistance in troubleshooting your installation of VirusScan

Enterprise.

• Question: What is the location of the HTTP download site?

Answer:

• The McAfee download site location is:

http://www.mcafeesecurity.com/us/downloads/updates/default.asp.

• The

CATALOG.Z

file, which contains the latest updates, can be downloaded from this

website: http://update.nai.com/Products/CommonUpdater/catalog.z.

• Question: What is the location of the FTP download site?

Answer:

• The FTP download site location is: ftp://ftp.mcafee.com/pub/antivirus/datfiles/4.x.

Supplemental Information

Troubleshooting

59McAfee VirusScan Enterprise 8.7i

1 2 ... 54 55 56 57 58 59 60 61 62 63 64

Comments to this Manuals

No comments

McAfee VIRUSSCAN 8.7I User's Guide Page 59

Comments to this Manuals

Related products and manuals for Antivirus security software McAfee VIRUSSCAN 8.7I