McAfee VIRUSSCAN ENTERPRISE User's Guide Page 95
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- Table of contents
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WebImmune
1 From the VirusScan Console, select Help | Submit a Sample to access the website. The
website is located at: https://www.webimmune.net/default.asp.
2 Log on to your free account, or create one.
3 Upload files directly to the McAfee Labs automated systems for review. Items are escalated
to the McAfee Labs analysts if additional research is required.
Email
Send emails directly to the McAfee Labs automated systems for review. Items are escalated to
the McAfee Labs analysts if additional research is required.
The global email address is virus_r[email protected].
NOTE: Get additional regional addresses from the WebImmune website.
Standard Mail
Get the address from the WebImmune website.
NOTE: This is the least preferred method and causes the longest turnaround time for review
of your sample.
Access the McAfee Labs Threat Library
To access the McAfee Labs Threat Library from the VirusScan Enterprise 8.8 Console, select
McAfee Labs Threat Library from the Help menu. Your internet browser opens with a
connection to http://vil.nai.com/vil/default.aspx.
Troubleshooting
Before you call McAfee Technical Support, read the information in this section. It contains
processes and tools you can use to troubleshoot your VirusScan Enterprise configuration, and
frequently asked questions.
Repairing the product installation
There may be times when you need to repair the installation of VirusScan Enterprise to restore
the default setting, reinstall the program files, or perform both steps. You can do this from the
VirusScan Console or the command-line.
Using the VirusScan Console
Using the Repair Installation utility, from the VirusScan Enterprise 8.8 Console, select Help
| Repair Installation.
NOTE: This feature is not available from the ePolicy Orchestrator console.
DefinitionOption
Restores the VirusScan Enterprise default installation settings.
CAUTION: Customized settings might be lost.
Restore all settings to installation
defaults
Appendix
Access the McAfee Labs Threat Library
95McAfee VirusScan Enterprise 8.8 Product Guide
- Product Guide 1
- Contents 3
- Audience 6
- Conventions 6
- How this guide is organized 7
- Finding product documentation 8
- Getting Started 10
- Using right-click features 14
- What to do first 17
- Quarantined items 18
- Access protection 19
- MyProgram.exe is not malware 20
- VirusScan Console 23
- Rule type descriptions 24
- Protection level descriptions 24
- Types of user-defined rules 25
- Port blocking rule options 31
- Removing user-defined rules 33
- Configuring unwanted programs 38
- DAT files and how they work 43
- Configuring the mirror task 46
- Framework 47
- Excluding scan items 48
- Using scheduled tasks 49
- Scheduling tasks 50
- Configuring the task schedule 50
- Scanning items on-access 51
- Enabling on-network drives 52
- How Artemis works 53
- Configuring general settings 54
- Configuring process settings 58
- Scanning items on-demand 62
- How scan deferral works 64
- How system utilization works 64
- Detections and responses 72
- Buffer overflow detections 73
- Unwanted program detections 73
- On-access scan detections 74
- On-demand scan detections 75
- Email scan detections 75
- Managing quarantined items 77
- Configuring alerts 78
- Access queries and dashboards 80
- Configuring emergency DATs 81
- Downloading a SuperDAT file 82
- Fine-Tuning Your Protection 84
- Running an example query 85
- Analyzing your protection 86
- Appendix 89
- SCAN32.EXE 91
- MCUPDATE.EXE 93
- MCUPDATE 93
- Connecting to remote systems 94
- Troubleshooting 95
- REINSTALLMODE 96
- Property 96
- McAfee VirusScan Enterprise 100
- 8.8, Installation Guide 100
- Frequently asked questions 101
- 00000000.ie 102
- CATALOG.Z 103
- Access Protection tab 104
- Configuring predefined rules 105
- Option definitions 106
- Alerts tab 107
- Reports tab 108
- Blocking tab 109
- Display Options tab 112
- Actions tab 113
- Scan Items tab 117
- General tab 120
- Default = very low 121
- Messages tab 122
- Notes Scanner Settings tab 123
- Exclusions tab 126
- Task tab 134
- Password Options tab 135
- Processes tab 136
- Quarantine Policy tab 140
- Policy tab 141
- Manager tab 142
- Scan Locations tab 144
- Performance tab 146
- DefinitionOption 147
- ScriptScan tab 148
- User-Defined Detection tab 149
- Repositories tab 150
- Proxy settings tab 153
- Mirror task 154
- AutoUpdate task 155
- Schedule tab 156
- Advanced schedule options 160
- Global Scan Settings tab 161
- (continued) 164
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