Task
•
To access the Troubleshooting page, select Manage | Troubleshooting.
Figure 4-5 Troubleshooting page
Tasks
• Export McAfee Advanced Threat Defense logs on page 40
• Delete the analysis results on page 40
Export McAfee Advanced Threat Defense logs
If you face issues using McAfee Advanced Threat Defense, you can export the log files and provide
them to McAfee support for analysis and troubleshooting. You can export two types of logs — system
logs and diagnostic logs. The system logs help to troubleshoot issues related to features, operations,
events, and so on. The diagnostic logs are needed to troubleshoot critical issues such as system
crashes in McAfee Advanced Threat Defense.
You cannot read the contents of these log files. These are intended for McAfee support.
Task
•
In the Troubleshooting page, click Log files to download the system logs and Diagnostic File to download
the diagnostic logs.
Delete the analysis results
Task
•
In the Troubleshooting page, click Remove all Report Analysis Results and click Submit.
4
Managing users and performance
Troubleshooting
40
McAfee Advanced Threat Defense 3.0.4 Product Guide
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