McAfee GOLD - SUPPORT User Manual download pdf (Page 10)

Page 7

Global Support Lab

The Global Support Lab provides customers with hands-on access to real environments

containing McAfee’s products at the click of a mouse. The Global Support Lab provides the

perfect sandbox to try out new functionality and to evaluate the upgrade process from one

version of product to the next.

The Global Support Lab infrastructure is located in several locations around the world and

includes McAfee’s server and appliance based products, along with attack simulation tools to

see actual products in action.

Video Tutorials

Included with each environment within the Global Support Lab are video tutorials. There are

two main videos available. The first is a high-level overview of the solution and the second is

a detailed step-by-step walkthrough showing the configuration of a product including

narration, as to why options were chosen and what other options do.

Gaining Access

The Global Support Lab (www.mcafee.com/gsl) is provided

free of charge and allows our customers to get the maximum

from their products. New users to the Global Support Lab

can quickly register and receive a password immediately via

email.

Once users have logged in, they will gain access to a full

range of McAfee products and environments depending on

their needs.

User

Internet

Connects via

the internet

Attack

Device

ictim

Device

Preconfigured

Environments

ideo Tutorials

Select Product and

uirement

Remote Access to Real

Products

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McAfee GOLD - SUPPORT User Manual Page 10